Return Policy
(Berlin, November 4, 2025)
Returns – Wrong Item / Damaged Item
We are very sorry if you received the wrong item/order or a damaged item. To expedite a solution, please send us an email at merchandising(at)paulkalkbrenner.net. Please include your name, order number, and a photo of the incorrect/damaged item(s) you received. We will resolve your issue promptly.
Returns from Germany, EU countries, Switzerland, and Norway
For orders from EU countries, Switzerland, and Norway, customers can return most new and unworn items within 14 days of receiving the package for a refund or exchange.
Exchanges or other returns
Return shipping costs are the responsibility of the customer. Items should be returned in the product’s original packaging. Items can be exchanged within 14 days of delivery. Clothing will not be refunded or exchanged if it has been washed or worn. The exchange of audio and video media is only possible if they are in their original packaging.
Lost your return label?
No problem! If you can’t find your return label, just send us an email. We’ll be happy to send you a copy so you can complete your return without any issues.
Signed Vinyl Records
The plastic wrap has been opened by us before signing.
Return Address
PK Handelswaren GmbH
Josef-Orlopp-Straße 56
10365 BERLIN
GERMANY
Email: merchandising(at)paulkalkbrenner.net