Return Policy

(Berlin, November 4, 2025)

Returns – Wrong Item / Damaged Item

We are very sorry if you received the wrong item/order or a damaged item. To expedite a solution, please send us an email at shop(at)pk-merch.de including your name, order number, and a photo of the incorrect/damaged item(s) you received. We will resolve your issue promptly.

Returns from Germany, EU countries, Switzerland, and Norway

For orders from EU countries, Switzerland, and Norway, customers can return new and unworn items within 14 days of receiving the package for a refund.

Exchanges or other returns

Return shipping costs are the responsibility of the customer. Items should be returned in the product’s original packaging and with the hangtags. If you need to exchange an item, you will have to first return it and purchase a new one. Unfortunately we cannot exchange products anymore. Clothing will not be refunded or exchanged if it has been washed or worn. The exchange of audio and video media is only possible if they are in their original packaging.

Lost your return label?

Signed Vinyl Records

The plastic wrap has been opened by us so Paul Kalkbrenner could sign them personally.

Return Address

MOODJA
Leipziger Str. 20
14612 Falkensee
Email: shop(at)pk-merch.de